I purchased Package Protection, how do I file a claim?Updated 11 days ago

If you have purchased ShipInsure Package Protection, you'll receive an email from ShipInsure after your order is complete. This email will contain instructions on how to file a claim, along with your unique ShipInsure ID number (starting with SI).

When can I file a claim? ShipInsure covers packages that are lost in transit, damaged, or marked delivered but never received. To be eligible, your package must have been scanned by the carrier and show movement on tracking. If your tracking still shows "label created," your package isn't eligible for a ShipInsure claim yet. Please allow up to 10 business days for tracking to update, and contact us here if there's still no movement after that.

In case you did not receive an email from Shipinsure, here's how you can file a claim:

1. Navigate to the File a Claim page.

2. Provide Shipinsure with your Email and Order Number.

3. Select the relevant items, Issue, and your Requested Resolution for your claim.

4. Provide information about your claim in the Tell Us What Happened section.

The ShipInsure team will review your claim and get back to you within 24 hours.