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Order Issues

How do I find my order number?

Login to your account here to see all ordersYou can also click the "Track Order" button on our contact us page here

I can't tell if my order went through

If you are unable to locate your order:. Love in Faith is not affiliated with any website other than www.loveinfaith.life.. We always ship from Southern California and will appear as Love in Faith on your bank statement.

Can I cancel my order?

Due to systematic limitations, we are unable to cancel orders once placed. If the order arrives and you no longer need it, you are welcome to book a return or exchange here. We appreciate your understanding!

Can I remove or add an item to my order?

Can I change a size in the order I just placed?

Due to systematic limitations, we are unable to change or edit orders once placed. You are welcome to book a return or exchange once the order is delivered here.

How do I update the billing address on my order?

We are unable to update the billing address on an order that has already been placed. Not to worry, this will not affect the processing of your order.

The item I received is faulty or damaged.

If your item is damaged or defective, please contact us within 7 days of the order being delivered by contacting us here and attaching a clear photo of the issue and brief description. We want you to be 100% satisfied with our items! We will be happy

I’m missing an item from my order.

We are sorry to hear you are missing an item from your order!

I received the wrong item in my order.

We are sorry to hear you received the wrong item in your order!

What should I do if I am unable to checkout?

If you are encountering issues at checkout, it may be due to a temporary problem with our payment processing. We recommend trying a different payment method while our team works to resolve the issue. We apologize for the inconvenience and appreciate

Why do I see multiple charges on my banking account?

The extra charges you see are likely pre-authorization holds. These pre-authorizations will usually be released and removed from your account within a few business days. If the charges remain, please let us know so we can assist further.