Returns and Exchanges
How do I book a return?
How to Book a Return. 1. To book a return or exchange, visit here. 2. Enter in the email used when placing your order along with your order number and click the "find my order" button. 3. Be sure to select all the item/s you want to return/exchange b
What is your return policy?
We accept returns within 30 days from when the order was delivered.Items must be in new, unwashed and unworn condition. We offer 3 return options: Refunds to the original form of payment with a $5.95 return label fee per order, exchanges with a $5 r
My item doesn’t fit, can I exchange for a different size?
To book your exchange, please visit here. The item(s) being returned must be postmarked within 30 days from the day you received your order. A $5 restocking fee is applied to exchanges to cover return shipping, product restocking and processing fees
Where can I locate my gift card from a return?
Your gift card will be emailed to the email address linked to the original order once processed. Be sure to check your junk and spam folders in case the email was filtered there. If you are still unable to locate your gift card, please contact us her
How do I use my return QR code?
Once your return has been booked, you will be emailed a QR code. Be sure to check your inbox for the subject line "Love in Faith – Ready to drop off your return?"Using our return QR code is easy! Just pack up your return and take it to your local USP
When will I receive my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued.Please allow 3-5 business days for the refund to reflect in your account.
Can I book an exchange for a different style item?
We currently offer size exchanges only.If you wish to exchange for a different item on our website, we recommend returning for a store credit and placing a new order once the credit is issued. There is no return label fee for returns to a store credi
Can I return multiple orders in the same package?
Due to systematic limitations, all returns must be sent back using their respective label. Our return labels are associated with the items inside the package. Returns booked for multiple orders cannot be sent back in the same package. You must return
The size I want to exchange for is unavailable
If you do not see the size you wish to exchange for available, we recommend returning for a store credit and purchasing the correct size when it restocksWe currently only offer size exchanges
What is the status of my return?
Once your return is booked, you can track the return from the return email sent containing your QR codeYour refund or exchange will be processed once received at our facilityIf you chose a store credit refund, it will be sent to you in a separate ema